Organizational Citizenship Behavior Ditinjau dari Organizational Justice dan Job Satisfaction
Keywords:
Distributive justice, Procedural Justice, Interactional Justice, Job Satisfaction, Organizational Citizenship Behavior
Abstract
Anteraja is one of the express logistics companies, which already has of ± 400,000 branches throughout Indonesia. And has more than 500,000 packages in a day. The phenomenon raised in this study is about organizational citizenship behavior in Anteraja can be perceived by the level of organizational justice received by individual. This study aims to analyze the effect of organizational justice (distributive, procedural, and interactional) on organizational citizenship behavior by looking at the mediating role of job satisfaction. This study used a sample of 232 Anteraja employees in Jakarta Head Office. Statistical testing in this study using the help of software SmartPLS 3 version 3.2.9. The results in this study are quite interesting that one form of organizational justice, specifically distributive justice, has no significant effect on job satisfaction. In addition, it was also found that job satisfaction did not mediate the effect of distributive justice on organizational citizenship behavior.
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References
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Aeknarajindawat, N., & Jermsittiparsert, K. (2020). Does organization justice influence the organization citizenship behavior, job satisfaction & organization outcomes? Systematic Reviews in Pharmacy, 11(1), 489–496. https://doi.org/10.5530/srp.2020.1.61
Agho, A. O., Mueller, C. W., & Price, J. L. (1993). Determinant of Employee Job Satisfaction: An Empirical Test of a Causal Model. Human Relations, 46.
Altahayneh, Z. L., Khasawneh, A., & Abedalhafiz, A. (2014). Relationship between Organizational Justice and Job Satisfaction as Perceived by Jordanian Physical Education Teachers. Asian Social Science, 10(4), 131–138. https://doi.org/10.5539/ass.v10n4p131
Alzayed, M., Jauhar, J., & Mohaidin, Z. (2017). The Mediating Effect of Affective Organizational Commitment in the Relationship between Organizational Justice and Organizational Citizenship Behavior : A Conceptual Model. 13(5), 165–175. https://doi.org/10.5539/ass.v13n5p165
Awang, R., Mohd, W., & Wan, R. (2015). The Impact of Organizational Justice on Organizational Citizenship Behavior in Malaysian Higher Education. 6, 674–678. https://doi.org/10.5901/mjss.2015.v6n5s2p674
Bachrach, D. G., Bendoly, E., & Podsakoff, P. M. (2001). Attributions of the " Causes " of Group Performance as an Alternative Explanation of the Relationship Between Organizational Citizenship Behavior and Organizational Performance. 86(6), 1285–1293. https://doi.org/10.1037//0021-9010.86.6.1285
Bateman, T. S., & Organ, D. W. (1983a). Job Satisfaction and the Good Soldier : The Relationship Between Affect and Employee ’ ’ Citizenship ". 26(4), 587–595.
Bateman, T. S., & Organ, D. W. (1983b). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee “Citizenship.” Academy of Management Journal, 26(4), 587–595. https://doi.org/10.5465/255908
Benjamin, A. (2012). The Influence of Affective Commitment on Citizenship Behavior and Intention to Quit among Commercial Banks’ Employees in Nigeria. Journal of Management and Sustainability, 2(2), 54–68. https://doi.org/10.5539/jms.v2n2p54
Castillo, C., & Fernandez, V. (2017). Relationships between the dimensions of organizational justice and students’ satisfaction in university contexts. Intangible Capital, 13(2), 282–301. https://doi.org/10.3926/ic.774
Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. Journal of Business Research, 70, 214–223. https://doi.org/10.1016/j.jbusres.2016.08.017
Colquitt, J. A., Conlon, D. E., Wesson, M. J., & Porter, C. O. L. H. (2001). Justice at the Millennium : A Meta-Analytic Review of 25 Years of Organizational Justice Research. 86(3), 425–445. https://doi.org/10.1037//0021-9010.86.3.425
Cropanzano, R., & Greenberg, J. (1997). PROGRESS IN ORGANIZATIONAL JUSTICE: TUNNELING THROUGH THE MAZE. International Review of Industrial and Organizational Psychology, 12(February 2004), 317–372. file:///Users/alex.neumann/Documents/Mendeley Desktop/Edited by Edited by/World/[Darren_Swanson]_Creating_Adaptive_Policies_A_Gui(BookSee.org).pdf
Cropanzano, R., Prehar, C. A., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group and Organization Management, 27(3), 324–351. https://doi.org/10.1177/1059601102027003002
Cropanzano, R., Rupp, D. E., Mohler, C. J., & Schminke, M. (2001). Three roads to organizational justice. In Research in Personnel and Human Resources Management (Vol. 20, Issue 1985). https://doi.org/10.1016/S0742-7301(01)20001-2
Dirks, K. T., & Ferrin, D. L. (2002). Trust in Leadership : Meta-Analytic Findings and Implications for Research and Practice. 87(4), 611–628. https://doi.org/10.1037//0021-9010.87.4.611
Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. Journal of Asian Finance, Economics and Business, 5(3), 113–119. https://doi.org/10.13106/jafeb.2018.vol5.no3.113
Donglong, Z., Taejun, C., Julie, A., & Sanghun, L. (2020). The structural relationship between organizational justice and organizational citizenship behavior in university faculty in China: the mediating effect of organizational commitment. Asia Pacific Education Review, 21(1), 167–179. https://doi.org/10.1007/s12564-019-09617-w
Elamin, A. M., & Tlaiss, H. A. (2015). Exploring the relationship between organizational citizenship behavior and organizational justice in the Islamic Saudi Arabian context. Employee Relations, 37, 2–29. https://doi.org/10.1108/ER-03-2014-0033
Farh, J., Podsakoff, P. M., & Organ, D. W. (1990). Accounting for Organizational Citizenship Behavior: Leader Fairness and Task Scope versus Satisfaction. https://doi.org/10.1177/014920639001600404
Fernandes, C., & Awamleh, R. (2004). The impact of transformational and transactional leadership styles on employees satisfaction and performance: an empirical test in a multicultural environment. International Business & Economics Research Journal (IBER), 3(8).
Foa, E. B., & Foa, U. G. (1980). Resource Theory: Interpersonal Behavior as Exchange. 77–78.
Colquitt, J. A., Greenberg, J., & Zapata-Phelan, C. P. (2013). What is organizational justice? A historical overview. In Handbook of organizational justice (pp. 3-56). Psychology Press.
Holmvall, C. M., & Sidhu, J. (2007). Predicting customer service employees’ job satisfaction and turnover intentions: The roles of customer interactional injustice and interdependent self-construal. Social Justice Research, 20(4), 479-496.
Indahyati, N., & Sintaasih, D. K. (2019). The Relationship between Organizational Justice and Organizational Citizenship Behavior. International Research Journal of Management, IT & Social Sciences, 6, 63–71. https://doi.org/10.3844/ajebasp.2009.173.176
Ismail, S., Iqbal, Z., & Adeel, M. (2018). Impact of Organizational Justice and Organizational Citizenship Behavior on Employees Performance. International Journal of Human Resource Studies, 8(2), 187. https://doi.org/10.5296/ijhrs.v8i2.13070
Jami’iaturochmah, S., Sudjadi, A., & Anggraeni, A. I. (2019). The Role of Organizational Commitment in Influence of Justice Toward Employee Performance. Busniness and Rural Development Toward Industrial Revolution 4.0, 5(1), 383–394.
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: The mediating role of work-family conflict. Journal of Applied Psychology, 89(3), 395–404. https://doi.org/10.1037/0021-9010.89.3.395
Kusuma, Y. W. (2019). Analisis Pengaruh Distributive Justice , Procedural Justice , Dan Interactional Justice Terhadap Pada Divisi Produksi Dan Hrd Pt Kievit Indonesia Di Salatiga. Agora, 7(1), 1–9.
Lambert, E. G., & Hogan, N. L. (2013). The Association of Distributive and Procedural Justice With Organizational Citizenship Behavior. The Prison Journal, 93(3), 313–334. https://doi.org/10.1177/0032885513490491
Lewis, R. P. (2013). KEADILAN DISTRIBUTIF, KEADILAN PROSEDURAL, KEADILAN INTERAKSIONAL KOMPENSASI DAN KOMITMEN KARYAWAN. 8.
Mashi, M. S. (2017). The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes. International Journal of Public Administration, 00(00), 1–10. https://doi.org/10.1080/01900692.2017.1388819
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management journal, 43(4), 738-748.
McDowall, A., & Fletcher, C. (2004). Employee development: An organizational justice perspective. Personnel Review, 33(1). https://doi.org/10.1108/00483480410510606
McFarlin, D. B., & Sweeney, P. D. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of management Journal, 35(3), 626-637.
Mohammad, J., Habib, F. Q., & Alias, M. A. (2011). Job satisfaction and organisational citizenship behaviour: An empirical study at higher learning institutions. Asian Academy of Management Journal, 16(2), 149–165.
Moon, H., Kamdar, D., Mayer, D. M., & Takeuchi, R. (2008). Me or We? The Role of Personality and Justice as Other-Centered Antecedents to Innovative Citizenship Behaviors Within Organizations. Journal of Applied Psychology, 93(1), 84–94. https://doi.org/10.1037/0021-9010.93.1.84
Moorman, R. H. (1991). Relationship Between Organizational Justice and Organizational Citizenship Behaviors : Do Fairness Perceptions Influence Employee Citizenship? Journal of Applied Psychology, 76(6), 845–855.
Moorman, R. H., Niehoff, B. P., & Organ, D. W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior : Sorting the Effects of Job Satisfaction , Organizational Commitment , and Procedural Justice. 6(3).
Mowday, R.T., Porter, L.W. and Steers, R.M. (1982) Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. London: Academic Press.
Nabatchi, T., Bingham, L. B., & Good, D. H. (2007). Organizational justice and workplace mediation: A six-factor model. International Journal of Conflict Management, 18(2), 148–174. https://doi.org/10.1108/10444060710759354
Omar, F., Halim, F. W., & Mansor, A. A. (2011). The relationships between organizational justice , organizational citizenship behavior and job satisfaction The Relationships between Organizational Justice , Organizational Citizenship Behavior and Job Satisfaction. Pertanika Journal of Social Sciences and Humanities, April 2020.
Oplatka, I. (2009). Organizational citizenship behavior in teaching: The consequences for teachers, pupils, and the school. International journal of educational management.
Özbek, M. F., Yoldash, M. A., & Tang, T. L. P. (2016). Theory of Justice, OCB, and Individualism: Kyrgyz Citizens. Journal of Business Ethics, 137(2), 365–382. https://doi.org/10.1007/s10551-015-2553-0
Ramaswami, S. N., & Singh, J. (2003). Antecedents and Consequences of Merit Pay Fairness for Industrial Salespeople. Journal of Marketing, 67(4), 46–66. https://doi.org/10.1509/jmkg.67.4.46.18690
Rifai, H. A. (2005). A Test of the Relationships among Perceptions of Justice, Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior. Gadjah Mada International Journal of Business, 7(2), 131. https://doi.org/10.22146/gamaijb.5574
Rupp, D. E., Shapiro, D. L., Folger, R., Skarlicki, D. P., & Shao, R. (2017). A critical analysis of the conceptualization and measurement of organizational justice: Is it time for reassessment? Academy of Management Annals, 11(2), 919–959. https://doi.org/10.5465/annals.2014.0051
Salam, A. (2020). Organizational justice as a predictor of organizational citizenship behaviour. International Business Education Journal, 13(October), 29–42. https://doi.org/10.37134/ibej.vol13.sp.3.2020
Sheeraz, M. I., Ahmad, U. N. U., Ishaq, M. I., & Nor, K. M. (2020). Moderating role of leader-member exchange between the relationship of organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Science, 14(3), 635–660.
Walumbwa, F. O., Peterson, S. J., Avolio, B. J., & Hartnell, C. A. (2010). An investigation of the relationships among leader and follower psychological capital, service climate, and job performance. Personnel psychology, 63(4), 937-963.
Yang, S. B., Brown, G. C., & Moon, B. (2011). Factors leading to corrections officers’ job satisfaction. Public Personnel Management, 40(4), 359–369. https://doi.org/10.1177/009102601104000407
Aeknarajindawat, N., & Jermsittiparsert, K. (2020). Does organization justice influence the organization citizenship behavior, job satisfaction & organization outcomes? Systematic Reviews in Pharmacy, 11(1), 489–496. https://doi.org/10.5530/srp.2020.1.61
Agho, A. O., Mueller, C. W., & Price, J. L. (1993). Determinant of Employee Job Satisfaction: An Empirical Test of a Causal Model. Human Relations, 46.
Altahayneh, Z. L., Khasawneh, A., & Abedalhafiz, A. (2014). Relationship between Organizational Justice and Job Satisfaction as Perceived by Jordanian Physical Education Teachers. Asian Social Science, 10(4), 131–138. https://doi.org/10.5539/ass.v10n4p131
Alzayed, M., Jauhar, J., & Mohaidin, Z. (2017). The Mediating Effect of Affective Organizational Commitment in the Relationship between Organizational Justice and Organizational Citizenship Behavior : A Conceptual Model. 13(5), 165–175. https://doi.org/10.5539/ass.v13n5p165
Awang, R., Mohd, W., & Wan, R. (2015). The Impact of Organizational Justice on Organizational Citizenship Behavior in Malaysian Higher Education. 6, 674–678. https://doi.org/10.5901/mjss.2015.v6n5s2p674
Bachrach, D. G., Bendoly, E., & Podsakoff, P. M. (2001). Attributions of the " Causes " of Group Performance as an Alternative Explanation of the Relationship Between Organizational Citizenship Behavior and Organizational Performance. 86(6), 1285–1293. https://doi.org/10.1037//0021-9010.86.6.1285
Bateman, T. S., & Organ, D. W. (1983a). Job Satisfaction and the Good Soldier : The Relationship Between Affect and Employee ’ ’ Citizenship ". 26(4), 587–595.
Bateman, T. S., & Organ, D. W. (1983b). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee “Citizenship.” Academy of Management Journal, 26(4), 587–595. https://doi.org/10.5465/255908
Benjamin, A. (2012). The Influence of Affective Commitment on Citizenship Behavior and Intention to Quit among Commercial Banks’ Employees in Nigeria. Journal of Management and Sustainability, 2(2), 54–68. https://doi.org/10.5539/jms.v2n2p54
Castillo, C., & Fernandez, V. (2017). Relationships between the dimensions of organizational justice and students’ satisfaction in university contexts. Intangible Capital, 13(2), 282–301. https://doi.org/10.3926/ic.774
Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. Journal of Business Research, 70, 214–223. https://doi.org/10.1016/j.jbusres.2016.08.017
Colquitt, J. A., Conlon, D. E., Wesson, M. J., & Porter, C. O. L. H. (2001). Justice at the Millennium : A Meta-Analytic Review of 25 Years of Organizational Justice Research. 86(3), 425–445. https://doi.org/10.1037//0021-9010.86.3.425
Cropanzano, R., & Greenberg, J. (1997). PROGRESS IN ORGANIZATIONAL JUSTICE: TUNNELING THROUGH THE MAZE. International Review of Industrial and Organizational Psychology, 12(February 2004), 317–372. file:///Users/alex.neumann/Documents/Mendeley Desktop/Edited by Edited by/World/[Darren_Swanson]_Creating_Adaptive_Policies_A_Gui(BookSee.org).pdf
Cropanzano, R., Prehar, C. A., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group and Organization Management, 27(3), 324–351. https://doi.org/10.1177/1059601102027003002
Cropanzano, R., Rupp, D. E., Mohler, C. J., & Schminke, M. (2001). Three roads to organizational justice. In Research in Personnel and Human Resources Management (Vol. 20, Issue 1985). https://doi.org/10.1016/S0742-7301(01)20001-2
Dirks, K. T., & Ferrin, D. L. (2002). Trust in Leadership : Meta-Analytic Findings and Implications for Research and Practice. 87(4), 611–628. https://doi.org/10.1037//0021-9010.87.4.611
Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. Journal of Asian Finance, Economics and Business, 5(3), 113–119. https://doi.org/10.13106/jafeb.2018.vol5.no3.113
Donglong, Z., Taejun, C., Julie, A., & Sanghun, L. (2020). The structural relationship between organizational justice and organizational citizenship behavior in university faculty in China: the mediating effect of organizational commitment. Asia Pacific Education Review, 21(1), 167–179. https://doi.org/10.1007/s12564-019-09617-w
Elamin, A. M., & Tlaiss, H. A. (2015). Exploring the relationship between organizational citizenship behavior and organizational justice in the Islamic Saudi Arabian context. Employee Relations, 37, 2–29. https://doi.org/10.1108/ER-03-2014-0033
Farh, J., Podsakoff, P. M., & Organ, D. W. (1990). Accounting for Organizational Citizenship Behavior: Leader Fairness and Task Scope versus Satisfaction. https://doi.org/10.1177/014920639001600404
Fernandes, C., & Awamleh, R. (2004). The impact of transformational and transactional leadership styles on employees satisfaction and performance: an empirical test in a multicultural environment. International Business & Economics Research Journal (IBER), 3(8).
Foa, E. B., & Foa, U. G. (1980). Resource Theory: Interpersonal Behavior as Exchange. 77–78.
Colquitt, J. A., Greenberg, J., & Zapata-Phelan, C. P. (2013). What is organizational justice? A historical overview. In Handbook of organizational justice (pp. 3-56). Psychology Press.
Holmvall, C. M., & Sidhu, J. (2007). Predicting customer service employees’ job satisfaction and turnover intentions: The roles of customer interactional injustice and interdependent self-construal. Social Justice Research, 20(4), 479-496.
Indahyati, N., & Sintaasih, D. K. (2019). The Relationship between Organizational Justice and Organizational Citizenship Behavior. International Research Journal of Management, IT & Social Sciences, 6, 63–71. https://doi.org/10.3844/ajebasp.2009.173.176
Ismail, S., Iqbal, Z., & Adeel, M. (2018). Impact of Organizational Justice and Organizational Citizenship Behavior on Employees Performance. International Journal of Human Resource Studies, 8(2), 187. https://doi.org/10.5296/ijhrs.v8i2.13070
Jami’iaturochmah, S., Sudjadi, A., & Anggraeni, A. I. (2019). The Role of Organizational Commitment in Influence of Justice Toward Employee Performance. Busniness and Rural Development Toward Industrial Revolution 4.0, 5(1), 383–394.
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: The mediating role of work-family conflict. Journal of Applied Psychology, 89(3), 395–404. https://doi.org/10.1037/0021-9010.89.3.395
Kusuma, Y. W. (2019). Analisis Pengaruh Distributive Justice , Procedural Justice , Dan Interactional Justice Terhadap Pada Divisi Produksi Dan Hrd Pt Kievit Indonesia Di Salatiga. Agora, 7(1), 1–9.
Lambert, E. G., & Hogan, N. L. (2013). The Association of Distributive and Procedural Justice With Organizational Citizenship Behavior. The Prison Journal, 93(3), 313–334. https://doi.org/10.1177/0032885513490491
Lewis, R. P. (2013). KEADILAN DISTRIBUTIF, KEADILAN PROSEDURAL, KEADILAN INTERAKSIONAL KOMPENSASI DAN KOMITMEN KARYAWAN. 8.
Mashi, M. S. (2017). The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes. International Journal of Public Administration, 00(00), 1–10. https://doi.org/10.1080/01900692.2017.1388819
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management journal, 43(4), 738-748.
McDowall, A., & Fletcher, C. (2004). Employee development: An organizational justice perspective. Personnel Review, 33(1). https://doi.org/10.1108/00483480410510606
McFarlin, D. B., & Sweeney, P. D. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of management Journal, 35(3), 626-637.
Mohammad, J., Habib, F. Q., & Alias, M. A. (2011). Job satisfaction and organisational citizenship behaviour: An empirical study at higher learning institutions. Asian Academy of Management Journal, 16(2), 149–165.
Moon, H., Kamdar, D., Mayer, D. M., & Takeuchi, R. (2008). Me or We? The Role of Personality and Justice as Other-Centered Antecedents to Innovative Citizenship Behaviors Within Organizations. Journal of Applied Psychology, 93(1), 84–94. https://doi.org/10.1037/0021-9010.93.1.84
Moorman, R. H. (1991). Relationship Between Organizational Justice and Organizational Citizenship Behaviors : Do Fairness Perceptions Influence Employee Citizenship? Journal of Applied Psychology, 76(6), 845–855.
Moorman, R. H., Niehoff, B. P., & Organ, D. W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior : Sorting the Effects of Job Satisfaction , Organizational Commitment , and Procedural Justice. 6(3).
Mowday, R.T., Porter, L.W. and Steers, R.M. (1982) Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. London: Academic Press.
Nabatchi, T., Bingham, L. B., & Good, D. H. (2007). Organizational justice and workplace mediation: A six-factor model. International Journal of Conflict Management, 18(2), 148–174. https://doi.org/10.1108/10444060710759354
Omar, F., Halim, F. W., & Mansor, A. A. (2011). The relationships between organizational justice , organizational citizenship behavior and job satisfaction The Relationships between Organizational Justice , Organizational Citizenship Behavior and Job Satisfaction. Pertanika Journal of Social Sciences and Humanities, April 2020.
Oplatka, I. (2009). Organizational citizenship behavior in teaching: The consequences for teachers, pupils, and the school. International journal of educational management.
Özbek, M. F., Yoldash, M. A., & Tang, T. L. P. (2016). Theory of Justice, OCB, and Individualism: Kyrgyz Citizens. Journal of Business Ethics, 137(2), 365–382. https://doi.org/10.1007/s10551-015-2553-0
Ramaswami, S. N., & Singh, J. (2003). Antecedents and Consequences of Merit Pay Fairness for Industrial Salespeople. Journal of Marketing, 67(4), 46–66. https://doi.org/10.1509/jmkg.67.4.46.18690
Rifai, H. A. (2005). A Test of the Relationships among Perceptions of Justice, Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior. Gadjah Mada International Journal of Business, 7(2), 131. https://doi.org/10.22146/gamaijb.5574
Rupp, D. E., Shapiro, D. L., Folger, R., Skarlicki, D. P., & Shao, R. (2017). A critical analysis of the conceptualization and measurement of organizational justice: Is it time for reassessment? Academy of Management Annals, 11(2), 919–959. https://doi.org/10.5465/annals.2014.0051
Salam, A. (2020). Organizational justice as a predictor of organizational citizenship behaviour. International Business Education Journal, 13(October), 29–42. https://doi.org/10.37134/ibej.vol13.sp.3.2020
Sheeraz, M. I., Ahmad, U. N. U., Ishaq, M. I., & Nor, K. M. (2020). Moderating role of leader-member exchange between the relationship of organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Science, 14(3), 635–660.
Walumbwa, F. O., Peterson, S. J., Avolio, B. J., & Hartnell, C. A. (2010). An investigation of the relationships among leader and follower psychological capital, service climate, and job performance. Personnel psychology, 63(4), 937-963.
Yang, S. B., Brown, G. C., & Moon, B. (2011). Factors leading to corrections officers’ job satisfaction. Public Personnel Management, 40(4), 359–369. https://doi.org/10.1177/009102601104000407
Published
2022-11-21
How to Cite
Ardana, A., & Ekowati, D. (2022). Organizational Citizenship Behavior Ditinjau dari Organizational Justice dan Job Satisfaction. PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia, 5(2), 89-107. https://doi.org/10.21632/perwira.5.2.89-107
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